AAA Chicago offers members Emergency Road Service online

AAA Chicago offers members Emergency Road Service online


AURORA—Since 1920, AAA Chicago has been offering Emergency Roadside Service to its members. Now, the signature service is available to members on the Internet at

Members who require a tow, extricating/winching, fuel delivery or lockout service can log on to and fill out a service request form. A service truck will then be dispatched electronically.

As call volumes have increased over the years, AAA has had to utilize cutting-edge technology to assure efficient and reliable service. AAA Chicago averages nearly 400,000 ERS calls in a year and nearly 30 million ERS calls are made a year throughout the United States and Canada.

“The service will be especially useful to members who have car problems while at home or at work, and at times when call volumes are extremely high,” said Dave Bufka, AAA Chicago’s senior vice president of member and automotive services. “Many people don’t realize that more than 60 percent of the ERS calls, especially during winter storms, come from members who are in the need of assistance at home or work.”

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