Insight Communications opens new walk-in center

Insight Communications has a new address and phone number.

As of Monday, July 24, the Insight Communications Walk-In Center is open for business at its new location, 4450 Kishwaukee St. The office is on the southeast corner of Research Parkway and Kishwaukee Street, and can be accessed from Kishwaukee Street just south of the stop light. The new office will give customers easy access for bill payments and equipment transfer. The move from the 20th Street location is part of a consolidation of all the Insight locations into one facility.

Hours at the new walk-in center are: Monday-Wednesday 8:30 a.m. to 5 p.m.; Thursday 9 a.m. to 5 p.m.; Friday 8:30 a.m. to 5 p.m.; Saturday: 9 a.m. to noon.

The new 24-hour customer service phone number is (815) 395-8888. Calls are answered in the Rockford Call-Center Monday through Friday from 8 a.m. to 8 p.m.; Saturdays from 9 a.m. to 5 p.m. Sunday and after-hour calls are forwarded to the Insight Call-Center in Springfield.

Insight Communications is the ninth largest cable operator in the United States, serving approximately 1.3 million customers in the four contiguous states of Illinois, Kentucky, Indiana and Ohio. Insight offers bundled, state-of-the-art services in mid-sized communities, delivering analog and digital video, high-speed Internet and, in selected markets, voice telephone to its customers. Locally, Insight serves approximately 118,000 customers in northern Illinois.

From the July 28-Aug. 1, 2006, issue

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