BBB offers checklist for those considering layaway
From press release
As more families struggle in the tough economy, retailers are trying to make paying for holiday gifts more flexible by offering layaway options. With layaway experiencing a comeback, your Better Business Bureau (BBB) offers the following guidance about how to use this old-fashioned payment plan in lieu of credit cards.
Buying items on layaway is different from putting them on a credit card because the buyer isn’t charged interest on the purchase and can’t take the item home until it is paid off. When purchasing items on layaway, the buyer must typically make a down payment of 10 to 20 percent and pay any service or plan fees for the store to hold the item for them. The customer then has typically 30 to 90 days to make periodic payments to pay off the balance. Once it is paid off, the customer can take the items home.
“It is a sign of our rough economic times that consumers are turning to layaway to purchase the basics, rather than just luxury items,” said Dennis Horton, director of the Rockford Regional Office of the BBB, serving Chicago and northern Illinois. “For many families this holiday season, it’s not just gifts and decorations that will be purchased on layaway, but also the basic items needed to get by in everyday life.”
As a complement to in-store layaway, some stores provide online layaway services for purchasing items through the retailer’s Web site. Additionally, third-party businesses have sprung up for the purpose of setting up layaway plans online between customers and retailers that don’t already have a layaway program. Customers make periodic payments to the third-party layaway service provider. Once the item is fully paid for, the business then buys the item from the retailer and ships it to the customer.
When buying items on layaway, the BBB advises consumers to get everything in writing and offers the following checklist of questions to ask:
• How much time do I have to pay off the item?
• When are the payments due?
• How much do I have to put down?
• Are there any storage or service plan fees?
• What happens if I miss a payment? Are there penalties? Does the item return to inventory?
• Can I get a refund or store credit if I no longer want the item after making a few payments?
• What happens if the item goes on sale after I’ve put it on layaway?
• Does the retailer or third-party layaway service have a good BBB rating?
The BBB provides free Reliability Reports on nearly 4 million businesses across North America. BBB Reliability Reports offer the BBB’s unbiased evaluation and include a rating and customer complaint history. Consumers can check out the reputation of online merchants and brick-and-mortar stores for free at www.bbb.org.
For more advice about how to be a savvy consumer this holiday season, visit www.bbb.org.
From the December 2-8, 2009 issue
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