BBB warns of new credit card fraud

Online Staff Report

In the aftermath of the massive holiday data breach that effected Target and a number of other major retailers, consumers are now faced with yet another reason to be concerned about the safety of their credit cards.

Reports are surfacing that consumers are finding unauthorized charges of $9.84 on their statements. The business that levied the charge claims the fee is for “customer support,” and it may appear on the statement as one of many different websites. It appears their plan is to fly under the radar when they hit individual accounts.

“These individuals are aware that small charges under $10 often go unnoticed, which would not be the case for larger amounts. For example, in the hundreds of dollars,” said Dennis Horton, director of the Rockford office of the Better Business Bureau (BBB). “This fraud relies on consumers being a little careless and not closely examining their statements.”

Horton noted: “It is possible that some of the cards that have been hit may be the result of the data stolen in the holiday breach. However, authorities are still investigating that possibility.”

Victims of this fraud report that when they’ve accessed the website listed on their statement, they were given a customer support phone number and e-mail address. After calling the number, they were told the charge would be removed. However, the only way consumers can be certain they have taken positive steps to protect themselves is to contact their card issuer regarding the suspected fraud and follow their recommendations.

The BBB suggests consumers request a new card; place a fraud alert on their credit file (the Federal Trade Commission has easy-to-follow instructions on its website); and closely monitor all accounts.

For more about credit card fraud and identity theft, visit

Posted Feb. 5, 2014

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