More than 40 executives from 26 leading utilities share best practices
Online Staff Report
CHICAGO— As part of ComEd’s ongoing efforts to improve service to customers and enhance its storm restoration process, the company today hosted a best practices symposium in Chicago.
The two-day event focused on optimizing restoration during major events and drew more than 40 executives from 26 utilities and contractors from around the country to discuss the solutions that have proven effective for other utilities.
“Once again, tornado season has produced devastating storms that disrupt lives and knock out power to hundreds of thousands of people,” said Tyler Anthony, senior vice president of
Distribution Operations, ComEd. “This symposium allows utilities to share best practices and forge relationships to better prepare for significant storm restoration.”
The event is designed to share best practices among leading utilities – including those recognized by the Edison Electric Institute (EEI) for excellent storm response efforts – to help enhance operational performance and customer service. This year, for the first time, contractors attended as well to provide the perspective of contractors and mutual assistance roles.
High-level discussion topics will include:
- Improving damage assessment
- Material delivery optimization
- Improvement in processes during major storms
- New technologies
Following major storms in 2011, ComEd formed a storm task force and implemented enhancements that helped provide a significant improvement in storm restoration times in major storms. For example, ComEd added: more first responders; a state-of-the-art mobile command center to deploy to hardest-hit areas; and customer service enhancements such as the interactive online outage map, mobile application for smart phones, mobile-enabled website, and two-way text messaging, which were identified as a “best practice” for utilities by J.D. Power.