Illinois Department of Labor launches effort to streamline services

The Illinois Department of Labor is working to streamline its services used by various groups in an effort to save stakeholders time and taxpayers money.

The department’s assistant director, Anna Hui, said that right now, the streamlining efforts are aimed at annual temporary employment agency certifications.

“We really wanted to make sure that they can focus on that mission of their organization to get people out in the workforce and make sure that when we’re interacting with them and requiring them to do this annual registration that we are streamlining that as much as possible,” Hui said.

Hui said more streamlining is on the way.

“We have a number of other things like private employment agencies, as well as nurse agency registrations, and we’re building the foundation to make sure that these other programs of registration and licensing will also be able to be built on top of this foundation,” Hui said.

It won’t just ease the burden on employers; it will save taxpayers money as well.

“It’s going to save a lot of hours and time, and so hopefully, it will create other efficiencies in terms of being able to use those staff to focus on things we just can’t automate,” Hui said.

The certification forms will be entirely online, enabling applicants to enter their information, cutting down on paper costs and the hours spent by department employees following up on handwritten forms that aren’t legible.

“A lot of staff time was involved with follow-up with these agencies because either incorrect information was provided, not all the information was provided or frankly because a lot of these were handwritten forms we just couldn’t read the handwriting,” Hui said.

The only part that won’t be entirely online are the required surety bonds. Physical copies still will be required. Everything else, including the awarded certificate, will be digitized.

Hui said this is “part of the overall statewide strategy that came about under Gov. (Bruce) Rauner and Secretary Designate Hardik Bhatt at (the Department of Innovation and Technology) to bring statewide digital infrastructure up to current standards.”

–Illinois News Network

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