Rockford Public Library offering curbside pickup

Staff Report

ROCKFORD – –Customers of Rockford Public Library can now pick-up physical items they have placed on hold.

By appointment, customers can reserve items through RPL’s website,
rockfordpubliclibrary.org, or by phone. If the items are available, staff will pull them, sanitize them, and call to arrange to have them picked up through a curbside process.

If the items are currently out on loan, a hold will be placed on the items until they return, at which time they will be sanitized before being lent out again.

When a customer reports to a RPL location at their appointed time, they are asked to wait in line, at a distance of at least six feet from any other customer retrieving materials.

  • Once they reach the door, customers are asked to hold up either their Library card or a State ID to the window.
  • Staff will verify the items placed on hold and the customer will simply signify “yes,” or “no.”
  • Once verified, customers are asked to step back six feet from the door so that staff can place items on a cart and send them out to the customer.
  • Once staff has returned inside the building, customers may grab their materials and enjoy.

“So far, customers have been thrilled to have an opportunity to pick up materials,” Circulation Manager Donna Hopson said. “It seems with regard to handling the anxiety of this pandemic, more than hairdressers and
barbershops, people miss the library.”

If a Rockford resident does not have a library card, they are able to get or renew one online through our website, at any time. Staff are available to provide phone service at all locations during regular business hours and will answer any questions via email at info@rockfordpubliclibrary.org.

Hart Interim Library – 214 N. Church St.,  815-965-7606
East Branch Library – 6685 E. State St., 815-966-2748
Montague Branch – 1238 S. Winnebago St.  815-966-2740
Rock River Branch – 3128 11th St.  815-966-2763
Rockton Centre – 3112 N. Rockton Ave.  815-966-2776

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