Rockford's Independent Newspaper

Macy’s reopens at CherryVale Mall; hours modified

Staff Report

CHERRY VALLEY, Ill. – Macy’s announced Monday that its CherryVale Mall location has reopened in Phase 3 of Gov. J.B. Pritzker’s Restore Illinois plan.

Following the Centers for Disease Control (CDC) as well as state and local guidance, Macy’s opened Monday and will operate 11 a.m. to 7 p.m., with in-store shopping and contact-free curbside pick-up.

“We are ready to welcome our customers back to Macy’s Cherryvale,” Chief of Stores Officer Marc Mastronardi said. “We’re introducing new precautions to keep your family and ours safe and are now offering curbside pick-up to make getting what you want quick and easy. Our teams have come together and supported each other and our communities throughout this challenging time, and we look forward to safely serving our customers whenever they are ready to shop.”

Safety measures for in-store shopping
For customers shopping in the store, Macy’s has implemented enhanced safety and wellness procedures to help combat any potential health concerns, complying with the CDC’s recommended COVID-19 protocol. This includes frequent and enhanced cleaning in heavily trafficked areas and on hard surfaces, implementing social distancing guidelines to maintain six feet between all customers and colleagues, installing hand sanitizer stations in frequently visited locations throughout the store, and the installation of plexiglass at select registers.

Macy’s is also asking colleagues to wear face coverings to help prevent the spread of the virus and is guiding daily colleague wellness checks before reporting to work.

Contact-free curbside pick-up
Customers who prefer the ease of pick-up can now utilize contact-free curbside service. Items ordered at or via the mobile app will be eligible for free curbside 11 a.m. – 5 p.m., Monday – Friday.

Most orders placed by noon will be available for same-day pick-up. Orders placed after noon will be ready the following business day. Customers will call their local store once they arrive at the designated curbside location. Following social distancing guidelines, a Macy’s colleague will confirm their order and place the merchandise in the trunk of the car, limiting contact between customers and colleagues.

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